Charly
Terms for students who subscribe to Charly directly
Charly AI Pty Ltd
ACN 699 334 560 · ABN 40 699 334 560
help@callcharly.io · callcharly.io
These terms apply to students who subscribe to Charly directly through the Charly student app. If your school provides Charly to you, these terms do not apply to you; your access is governed by the agreement between Charly and your school, available at callcharly.io/terms.
These terms are between Charly AI Pty Ltd (ACN 699 334 560) ("Charly", "we", "us") and you, the person who creates an account and subscribes in the Charly student app ("you").
By creating an account and taking out a subscription, you agree to these terms.
Charly is for adults. You must be 18 years or over to create an account. You confirm your age when you register, and we rely on that confirmation.
You must provide accurate account information and keep your password secure. You are responsible for activity on your account.
A subscription gives you access to spoken English conversation practice with the Charly AI conversation partner, together with written feedback on your calls and a record of your practice history.
Your subscription includes up to 100 minutes of conversation practice each week. A week runs from Monday to Sunday, Sydney time. Unused minutes do not carry over to the following week.
Practice topics and grammar focus are selected for you and updated each week.
You pay through the app store on your device, either the Apple App Store or Google Play. Payment is handled entirely by Apple or Google. We never receive, see or store your payment card details or bank details.
The price of each plan is shown in the app before you subscribe. Subscriptions renew automatically at the end of each billing period until you cancel.
You can cancel at any time in your device's subscription settings. Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.
Refunds are handled by Apple or Google under their own policies, not by us. We cannot issue refunds for purchases made through an app store. If you believe you are entitled to a refund, request it through the app store you purchased from.
Nothing in this section limits your rights under the Australian Consumer Law. See section 10.
Your practice calls are recorded, transcribed and analysed by automated AI systems to generate your feedback. You agree to this when you register, and you cannot use the service without agreeing to it.
How we handle your personal information, including how long we keep recordings and transcripts, is set out in our Privacy Policy at callcharly.io/privacy, which forms part of these terms.
Please do not share sensitive personal information during practice calls.
You agree to use Charly only for its intended purpose of English language practice. You must not:
If you seriously breach this section, we may suspend or end your access. Where we do so and you have paid for a period you can no longer use, we will refund the unused portion of that period.
We aim to keep Charly available at all times but we do not guarantee uninterrupted access. We may carry out maintenance or updates from time to time.
If the service is unavailable for more than 48 consecutive hours during a period you have paid for, contact us at help@callcharly.io and we will extend your subscription by the time lost.
We own the Charly app, the Charly name and branding, and the software behind the service. These terms do not give you any ownership of them.
The Charly service uses third party artificial intelligence technologies licensed to us by their providers. We do not own those underlying technologies and these terms do not give you any rights in them.
Your recordings, transcripts and feedback are yours. We use them to deliver the service to you as described in our Privacy Policy. We may use anonymised information that does not identify you to improve our services.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees.
If a service we supply fails to meet a consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law, including a refund, a re-supply of the service, or compensation for reasonably foreseeable loss.
Subject to section 10, and to the maximum extent permitted by law:
Nothing in these terms limits our liability for fraud, for death or personal injury caused by our negligence, or for any liability that cannot be excluded by law.
Charly is a practice tool. It is not a substitute for formal English language tuition and we make no promise about the results you will achieve.
You can cancel your subscription at any time as described in section 5. You can delete your account at any time from within the app. When you delete your account, your personal information is permanently deleted within 24 hours, as set out in our Privacy Policy.
Deleting your account does not cancel your subscription. Cancel your subscription separately in your device's subscription settings, otherwise it will continue to renew.
We may end your access if you seriously breach section 7, or if we stop offering the service. If we stop offering the service, we will give you at least 30 days notice by email and refund any period you have paid for that you can no longer use.
We may update these terms from time to time. The current version is always available at callcharly.io/subscriber-terms.
If we make a material change, we will tell you by email at least 14 days before it takes effect. If you do not accept the change, you can cancel your subscription before it takes effect.
These terms are governed by the laws of New South Wales, Australia. Both parties submit to the non exclusive jurisdiction of the courts of New South Wales.
For any questions about these terms, contact:
Charly AI Pty Ltd